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Refund & Cancellation Policy

Last Updated: August 7, 2026

At SparknHike, we aim to maintain clear and transparent communication throughout every project. This Refund and Cancellation Policy explains how cancellations and refund requests are handled for our services.

1. Service Cancellation

If you wish to cancel a service or project, please contact us as early as possible.

Cancellation requests will be reviewed based on the project stage, work already completed, resources allocated, and any costs already incurred.

We will always aim to handle cancellation requests fairly and communicate the available options clearly.

2. Refund Eligibility

Refund eligibility may vary depending on the type of service and the progress of the project.

A refund may be considered where work has not yet started or where circumstances reasonably allow it.

Once substantial work has been completed or resources have already been committed to a project, a full refund may not be possible.

3. Work Already Completed

Any amount relating to work already completed before a cancellation request may be deducted from an eligible refund.

This may include strategy, research, design, development, content creation, campaign setup, consultation, or other project-related work completed by our team.

4. Third-Party Expenses

Payments made toward third-party services are generally non-refundable once they have been purchased or used.

These may include:

  • Advertising spend
  • Domain or hosting charges
  • Premium plugins or software
  • Paid tools or subscriptions
  • Stock images or licensed assets
  • Other third-party services

We will communicate applicable third-party costs wherever possible before they are incurred.

5. Monthly Marketing Services

For ongoing services such as SEO, social media management, PPC management, or other monthly marketing services, cancellation terms will follow the agreement or proposal provided for the service.

Any work already completed during the active service period will remain chargeable.

6. Website Design & Development

For website design and development projects, refunds will depend on the stage of the project at the time the cancellation request is received.

Payments relating to completed design, development, planning, or other approved project stages may not be refundable.

7. Refund Processing

If a refund is approved, we will communicate the refundable amount and processing details clearly.

Approved refunds will be returned through an appropriate payment method within a reasonable processing period, subject to payment provider or banking timelines.

8. Contact Us

If you would like to request a cancellation or discuss a refund, please feel free to contact us. We will review your request and assist you with the best possible resolution.

SparknHike

Website: https://www.sparknhike.com/

Email: hello@sparknhike.com